At INSIDEA, we are a fully remote organisation and a recognized HubSpot Elite Partner, hiring top talent from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.
**- Job Responsibilities**:
- Serve as the **primary contact** for a portfolio of clients using HubSpot.
- **Develop and maintain strong, long-term client relationships**.
- **Understand client business objectives** and tailor HubSpot solutions to meet those needs.
- **Guide clients through onboarding and ensure successful implementation** of HubSpot tools.
- **Provide ongoing support and training on HubSpot**’s features and best practices.
- Identify opportunities for clients to **optimize HubSpot use and drive business growth**.
- **Monitor client usage and success metrics**, proactively addressing any issues.
- **Identify upsell and cross-sell opportunities** to increase client spending and satisfaction.
- Regularly **communicate with clients** to review progress, gather feedback, and update on new features.
- **Prepare and present reports** on client performance and ROI from HubSpot.
- **Collaborate with internal teams to resolve client issues** and deliver exceptional service.
**Qualifications**
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- **Proven experience as an Customer Success** **Manager for International clients**, preferably within the SaaS or digital marketing industry.
- **In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.**:
- Strong understanding of digital marketing principles and practices.
- **Excellent communication**, interpersonal, and negotiation skills.
- Ability to **manage multiple clients and projects** simultaneously.
- Strong problem-solving skills and a proactive approach to client management.
- **HubSpot certifications**(e.g., Inbound, HubSpot Marketing Software) are a plus.