**Company Description**

The mission of the **Head of Operations** is to connect teams, strengthen processes, and structure systems and tools that enable a more efficient operation and sustainable business growth.

We are looking for a professional with a strong process
- and systems-oriented mindset, capable of optimizing cross-functional collaboration, implementing tools and automation, and building scalable structures that support better and more informed decision-making.

**Key Responsibilities**:

- Lead multidisciplinary teams of 30+ professionals.
- Optimize processes and workflows across teams.
- Partner with the leadership team to define strategies that ensure budget achievement and market profitability.
- Implement tools, automation, and technological solutions to improve operational efficiency.
- Integrate technology, processes, and operations to strengthen execution.
- Lead the strategic direction of key market projects.

**Qualifications**
- Minimum 5 years of experience leading commercial teams and middle management roles (coordinators, team leaders,



supervisors, etc.)
- Experience in transferable industries, such as startups, fintech, or other fast-paced environments
- **Advanced English level (C1).**
- Experience working with CRM platforms.
- Strong Excel skills (Pivot Tables or advanced level).
- Knowledge of Tableau.
- Ability to develop a holistic and in-depth understanding of the business.
- Strong capabilities in process optimization and operational management.
- Systems thinking mindset with experience in process architecture.
- Experience working with technological tools, automation, or cloud-based solutions.
- Exposure to data architecture or information systems.

**Additional Information**
- Permanent (indefinite-term) contract
- Hybrid work model
- Monday to Friday work schedule
- Competitive salary
- Birthday day off
- People Pass meal allowance
- Private health insurance
- Stock option plan

📌 Head of Operations (Bogotá)
🏢 Doctoralia Colombia
📍 Bogotá