Company: Securranty

Location: Remote (Colombia)

Job Type: Full-Time, Permanent

Language Requirements: Bilingual (English & Spanish)

About Securranty

Are you a customer-focused professional with strong analytical and communication skills? Securranty is growing, and we want you on our team!

For over 15 years, Securranty has been a trusted leader in protection plans for electronics—from smartphones and laptops to essential educational technology. We serve everyone from individual consumers to major school districts (K-12) and enterprise corporations, providing peace of mind through innovative, tech-driven insurance programs.

We are seeking a detail-oriented, fully bilingual Customer Service & Claims Analyst to join our operations team. In this dual-function role, you will be the front-line voice of Securranty, supporting our English- and Spanish-speaking clients while efficiently processing claims.

Key Responsibilities

Customer Support & Service

- Provide professional, empathetic, and timely assistance to customers via phone, email, and live chat in both English and Spanish.
- Assist clients, school district administrators, and individual policyholders with account inquiries, coverage questions, and portal navigation.
- De-escalate customer concerns with clear communication and problem-solving skills.

Claims Analysis & Processing

- Review, analyze, and process device insurance claims.
- Verify documentation, and technician diagnostic reports to determine claim approval or denial.
- Identify fraud patterns or recurring claim issues and report findings to operations management.
- Maintain accurate, detailed claim logs and customer interaction notes.
- Collaborate with internal operations, sales, and account management teams to resolve complex customer requests.

Qualifications

Education





- Bachelor’s degree or Diploma in Business Administration, Communications, or a related field preferred.

Language Proficiency

- Fluent in English and Spanish (both written and verbal communication skills are strictly required).

Experience

- 2+ years of experience in one or more of the following:
- Customer Service or Technical Support (Call Center or Remote)
- Claims Processing, Insurance Operations, or Warranty Services
- Experience supporting US-based customers or educational institutions is a strong plus.

Skills & Tools

- Excellent written and verbal communication skills in both English and Spanish.
- Strong problem-solving, critical thinking, and investigative skills.
- Proficiency in Microsoft Office (Excel, Word), and Adobe PDF.
- Strong organizational skills with the ability to multitask in a fast-paced remote environment.

Work Setup Requirements

- A quiet dedicated home-office workspace.
- One computer with two screens (not two computers with two screens) must be set up before training begins.
- A stable, high-speed internet connection is required to ensure seamless performance and connectivity.
- Use of a VPN is required.

Compensation & Benefits

- 100% remote work — no commute, ever
- Performance Bonuses
- Paid Vacation: Minimum 2 weeks annually
- Paid USA Federal Holidays
- Health & Wellness Benefits
- Professional Development Opportunities

Why Join Securranty?

- Stable, growing technology-driven insurance company.
- Supportive, international team culture.
- Remote-first environment working with US-based clients and K-12 education partners.

Equal Opportunity

Securranty is committed to creating an inclusive workplace and welcomes applications from all qualified candidates.

Job Types: Full-time, Permanent

Language:

- spanish & english (Required)

Work Location: Remote

📌 Customer Service Representative/Claim Analyst (Colombia)
🏢 Securranty
📍 Colombia