Immigration Attorney is actively looking for a BILINGUAL agent with experience in customer service or reception.
Looking for a bilingual (english/spanish) speaking customer service/reception agent.
Our next candidate must be a good fit for our culture. We serve the immigrant community and we believe in results. We are a team of Board Certified Immigration Experts, so we know immigration back and forth. Our standards are high- because our immigrant community deserves nothing less.
Requirements:
- Excellent verbal and written communication skills in English and Spanish;
- Demonstrate analytical and problem-solving skills in a fast-paced environment;
- MUST maintain strong attention to detail;
- Assist our clients over the phone with their requests and answer their questions;
- Achieve a high level of productivity with great accuracy;
- Multi-task in a fast-paced environment with competing demands;
- Demonstrate flexibility and initiative regarding assignments;
- Organization skills;
- Ability to handle a high volume of calls with varying degrees of questions or concerns;
Responsibilities:
- Persistently monitor all potential new client inquiries (email, internet, phone and referrals);
- Immediately contact every potential client and establish relationship with client;
- Screen telephone calls before scheduling an attorney-client consultation;
- MUST schedule appointments for potential clients through a variety of our tools;
- MUST reach at least 100 calls a day;
- Follow up with pending inquiries;
- Update logs and reporting systems to reflect status of all potential new clients;
- Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.
Qualifications
- Speak English and Spanish with full proficiency
- Excellent verbal skills
- 2-3 years of customer service experience
- 5 years of sales experience
- Strong background with performance-based metrics
- Resourceful and motivated to solve issues as they arise
- Customer service and sales attitude
- Calm under pressure
- Detail-oriented
- Organized
- Strong ability to multi-task
- Effective communicator
- Be comfortable navigating multiple windows and tabs on a desktop computer.
Schedule:
- 11:00 AM - 8:00 PM / 12:00 PM- 9:00 PM (during Standard Time)