Hello,

We are seeking a highly skilled English-speaking customer service and tech support professional to join our team and elevate our customer experience. This is a remote job, so you can work from home. As a customer support representative, you will focus on building and nurturing client relationships, resolving customer inquiries, and ensuring customer satisfaction.

The adecuado candidate will have a strong background in customer service, excellent communication/writing skills, and be comfortable handling a variety of customer interactions in English. You will collaborate with our customer service and technical teams to understand customer needs and provide effective solutions. If you are a self-motivated, organized, and dedicated individual with a passion for helping customers, we encourage you to apply.

ABOUT YOU:

- Exceptional English communication skills, particularly over the phone. At least a B2 Level of English, preferably C1.
- Proficient in typing and composing clear, accurate emails and chat responses.
- Open to feedback and committed to continuous improvement.
- Proactive problem-solver with a strong desire to assist customers.
- Highly dependable and dedicated to fulfilling customer needs.




- Maintains a positive and solution-oriented approach to challenges.
- If you are eager to grow your customer service skills and be part of a thriving business, this is an ideal opportunity!

ABOUT THE POSITION:

- Handle customer service emails and online chat.
- Handle pre purchase inquiry inbound phone calls.
- Handle post purchase inbound phone calls.
- Handle post purchase technical troubleshoot phone calls.
- Work 8 hours a day 5 days a week (Monday-Friday) May be needed on some Saturdays.

ABOUT THE COMPANY:

- E-Commerce startup based in Miami Beach
- We sell smart connected devices to retail clients and B2B
- We specialize in smart door locks
- Check us out at www.theconnectedshop.com

HOW TO APPLY:

- Send email with the subject line: “Phone Customer Service Position”
- Include your resume as an attachment.
- DO NOT Apply through Indeed. Follow these instructions and send us an email with the subject line as stated above.

Congratulations you made it to the end, so what are you waiting for?

Please email me: [email protected]

Job Type: Full-time

Work Location: Remote

📌 Phone Customer Service & Tech Support (remote) (Colombia)
🏢 Connected Shop
📍 Colombia