We are a U.S.-based healthcare practice seeking a bilingual (English/Spanish) Appointment Setter to join our remote team. This role focuses on contacting prospective patients, scheduling consultations, and ensuring a positive first impression.
This is a non-sales role focused on communication, organization, and patient experience.
PAY- US $5 to $7 an hour
Key Responsibilities
- Call and text prospective patients from our CRM system
- Schedule and confirm appointments
- Follow up with patients who missed or need to reschedule
- Maintain accurate notes and updates in the system
- Provide a friendly, professional, and reassuring experience for patients
Requirements
- Fluent Spanish and strong conversational English (REQUIRED)
- Clear, neutral English accent (easy for U.S. patients to understand)
- Prior call center, customer service, or appointment setting experience with U.S.-based customers or patients (REQUIRED)
- Strong communication and listening skills
- Reliable internet connection and quiet work environment
- Comfortable making outbound calls and following scripts
- Punctual, dependable, and detail-oriented
Compensation
- $5–$7 USD per hour (based on experience)
- Performance-based incentives available
Schedule
- Full-time or part-time positions available
- Must be able to work during U.S. business hours (Pacific Time)
**Please answer all screening questions for your application to be reviewed**
**Please submit your resume in English language for your application to be reviewed**
About the Role
You will be the first point of contact for patients seeking care. Your ability to communicate clearly, build trust, and guide patients to schedule their visit is critical to our success.
Job Types: Full-time, Part-time
Application Question(s):
- Describe your experience with call center, customer service, or appointment setting
- Describe your internet connection, workspace, and equipment
- Are you available to work any shift between 7:00 AM and 7:00 PM PST, Monday through Saturday? If not, please clearly specify your exact availability in Pacific Time (Los Angeles Time)
- What CRM systems have you used before?
- Have you previously worked with customers or patients based in the United States? If yes, please describe your experience.
- How fluent are you in English? Please describe your experience speaking English on phone calls, especially with U.S.-based customers or patients.
- Why are you leaving your current job and why are you interested in this remote job?
- Friendly reminder to please answer all the screening questions and answer them in English. If you missed any, please go back and answer them.
- The pay for this position is $5-$7 range. What is your desired base pay?
- Friendly reminder to submit your resume in English format.
- How soon can you start if offered the position?
Experience:
- handling U.S.-based customer/patient calls: 1 year (Required)