Position Summary: We are looking for a detail-oriented and proactive Healthcare Supervisor to manage the daily activities of our healthcare teams.

The successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients.

Candidates should have at least 2 years of experience as a Supervisor or a similar role in the healthcare industry, within a BPO setting, including experience in managing diverse interactions (phone, chats, emails, tickets).

On-site role in Bogota.

Responsibilities: Supervise and lead a team of associates, monitor their performance, and implement improvement plans where needed.

Ensure compliance with HIPAA and other relevant healthcare regulations and data privacy standards.

Conduct regular coaching, feedback, and performance evaluations.

Manage scheduling, shift coverage, and adherence to SLAs.

Handle escalations and provide resolution support for complex customer issues.

Collaborate with QA, training, and operations teams to ensure process efficiency and consistency.

Participate in client calls, audits, and reporting as required.

Identify process improvement opportunities and recommend solutions to enhance service delivery.

- Required Skills/Abilities:



Excellent (near-native) written English is a requirement for this job Familiarity with U.S.

healthcare systems (insurance, provider, or payer processes).

Strong understanding of HIPAA and data privacy protocols.

Excellent communication, coaching, and conflict resolution skills.

Ability to work in a fast-paced and deadline-driven environment.

Great eye for detecting employee risk before it becomes an issue Track record of building positive relationships with employees and partners Strong work ethic and a talent for bringing out the best in others Passionate about sharing knowledge and helping others Proficient in MS Office, Google Suite Experience navigating CRM systems (e.g., Zendesk, Kustomer, Salesforce) Education and Experience: Minimum 2 years of experience in a BPO environment, with at least 1 year in a supervisory or team lead role.

Experience handling diverse interactions such as phone calls, emails, chats, and tickets.

Senior college student or bachelor's degree in Business Administration or related fields.

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Required Skill Profession

Supervisors Of Office And Administrative Support Workers

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