Senior Telephony Solutions Architect - Cisco (Colombia 100% Remote) Join our team today and unleash your full potential!

About Us FPS Innovation Labs (Full Potential Solutions) is a performance‑based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogotá, Colombia, and Manila, Philippines that puts culture and employees first.

Our Core

Values - Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self, and create an atmosphere of mutual respect.

- Excellence - Deliver exceptional client results, reward and recognize performance, relentless pursuit of improvement.
- Accountability - Act like an owner, take pride in our work, measure results (your own and our clients), be passionate.
- Grace - Respect and appreciate differences, care for one another, humility, make work personal.

Duties & Responsibilities - Provide technical expertise to Professional Services and Managed Services business units in support of Cisco UC and CC product portfolio.

- Lead or participate in implementation, upgrade and expansion of customer Telephony and Contact Center solutions across the Cisco portfolio, working closely with engineering teams to ensure accurate architectural execution.
- Conduct thorough testing and validation to ensure performance, security, and quality standards.
- Provide hybrid overflow and on‑call support to Managed Services, handling incidents, change requests, troubleshooting as required.
- Collaborate with cross‑functional teams (network engineers, software developers, security experts, project managers) to ensure seamless integration.
- Communicate complex technical concepts effectively to both technical and non‑technical stakeholders.
- Monitor and analyze telephony system performance, identifying bottlenecks and areas for improvement.




- Implement strategies to optimize performance, reliability, and cost‑effectiveness.
- Create comprehensive technical documentation (system diagrams, architecture blueprints, configuration guides, best practice recommendations).
- Implement and enforce security best practices to safeguard systems and communication channels.
- Ensure compliance with industry standards and regulatory requirements.
- Troubleshoot complex issues and provide timely resolutions to maintain uptime and user satisfaction.
- Collaborate with support teams to address escalated incidents.

Qualifications - 8+ years as a Solutions Architect or similar role, with focus on Cisco on‑premises and cloud telephony and contact center solutions (CUCM, Unity, UCCx, UCCE/PCCE, Webex Calling, Webex Contact Center).

- In‑depth knowledge of telephony technologies, protocols and standards (VoIP, SIP, PBX, Unified Communications).
- Strong understanding of network architecture, security, and performance optimization.
- Experience with cloud‑based telephony solutions highly desirable.
- Proficiency designing and implementing telephony systems in complex enterprise environments.
- Excellent leadership, communication, and interpersonal skills.
- Problem‑solving mindset with analytic capabilities.
- Industry certifications (e.g., CCNP Voice, CCIE Collaboration) are a plus.
- Familiarity with Agile methodologies and project management concepts.
- Strong documentation skills.
- Physical requirements – ability to sit for long periods, normal or corrected vision and hearing. Department & Location - Information Technology – Bogotá, Colombia – Fully Remote Employment Details - Seniority level: Mid‑Senior - Employment type: Full‑time - Job function: Engineering & Information Technology - Industries: IT Services & IT Consulting Benefits Positions offer competitive compensation, medical, dental, and vision benefits, along with opportunities for high‑potential career growth.

📌 Senior Telephony Solutions Architect - Cisco (Colombia 100% Remote) (Bogotá)
🏢 FPS Innovation Labs
📍 Bogotá