01 ago
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Convergys
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Bogotá
Convergys in Bogota is seeking a Sr. Quality Evaluator to monitor and evaluate inbound and outbound calls, chats, and emails for accuracy and adherence to quality standards.
You will help drive program performance improvements and participate in calibration sessions with Quality staff, Delivery, and clients. The role requires maintaining a strong knowledge base of client products and program strategies, supporting quality audits, and collaborating with Quality Leadership, Operations, and Account
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📌 Senior Quality Evaluator - Call & Email QA Expert (Bogotá)
🏢 Convergys
📍 Bogotá