Overview

Customer Master Data Team Lead, Customer Masterdata & Contract Management – Sanofi

Location: Bogota, D.C., Capital District, Colombia

Responsibilities

- Supervise the team that delivers the best service for master data management to internal customers, ensuring a positive customer experience
- Monitor KPIs and data quality, analyze deviations from targets and drive corrective actions
- Address operational issues and follow through to resolution in an effective and timely manner
- Manage stakeholders, both internal and external
- Coach Master Data Analysts; team size is 7-10 FTEs
- Drive continuous improvement initiatives
- Master Data Management, Sales Order Management, Requests and Disputes Management, Credit Risk and Credit Data Management, Collections and Customer Contact Management, Cash Application and Receivables Management, AR month-end closing, reporting and non-trade invoice management
- Ensure master data is captured and maintained in the ERP with proper documentation, supporting accurate sales order management and reducing claims due to data issues
- Collaborate with neighboring functions; ensure standardized interactions
- Monitor operational KPIs and compliance with Sanofi policies and guidelines
- In coordination with the Master Data Manager and local stakeholders, elaborate remediation action plans and promote continuous improvement of the requests & disputes management process
- Provide supervision and coaching to Master Data Analysts; share expertise
- Anticipate workload and allocate resources for effective and efficient delivery
- Oversee employee lifecycle management (recruit, evaluate, develop, reward, retain)
- Address performance issues and make recommendations for personnel actions
- Foster a culture of collaboration, trust, and teamwork; advise on actions to improve retention and engagement

Qualifications

- Experience: At least 3-5 years in Customer service,



Order to Cash & master data/Commercial conditions/contract or similar (essential), preferably in Pharma
- Soft and technical skills: understanding of commercial policies, pricing, rebates, on-off invoices, master data policies (essential)
- Experience in a Business Services organization (advantageous)
- Strong business acumen (advantageous)
- Problem solving, deductive and analytical skills (advantageous)
- Hands-on SAP experience (essential) in S4HANA, MDG, Condition Contract Management modules (advantageous)
- Microsoft Office skills; MS Excel (essential)
- Interpersonal and communication skills; ability to interact with customers professionally (essential)
- Team player with end-to-end mindset; able to work across teams (essential)
- Ability to work autonomously and take ownership; organize and prioritize tasks for self and reports (essential)
- Attention to detail and precision (advantageous)
- Leadership
- Education: Bachelor’s Degree; Languages: Good command of English (written and verbal)

About You

- Strong knowledge of general processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics)
- Thrives in an international environment; eager to develop talent and contribute within a dynamic team
- Change agent; drives continuous improvement to optimize working capital

Why Sanofi

- Opportunities for growth and development, including promotions or lateral moves
- Diverse, cross-cultural team with real business impact
- Flexible working policies, including up to 50% remote work
- Private medical care, life and health insurance, and gender-neutral paid parental leave
- Supportive environment in Bogota HUB and broader Sanofi operations

We are committed to equal opportunities for all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

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📌 Customer Master Data Team lead Customer Masterdata & Contract Management (Bogotá)
🏢 Sanofi
📍 Bogotá