We have currently 1 technical support engineer in the office in Manizales, Colombia.
Because of the business expansion and growing partner network in LATAM (Colombia, Bolivia and Peru) and the Caribbean (Curaçao) we are looking for an additional Technical Support Engineer. The ideal candidate has good english reading, speaking and writing skills. Experience with portuguese would be very welcome.
As a Technical Support Engineer:
- You are part of a general organization (Europe, Latin America, Middle East/Central Asia and Africa);
- You proactively follow technical market developments to further improve our Spectator Communication Platform with new and/or improved (Security & Telehealth) applications, concepts and specifications;
- You work in a strong, driven and fun team;
- You work with international customers and partners;
Responsabilities / Tasks:
- Managing the product portfolio;
- Drawing up procedures and following them in consultation with management;
- Maintaining the office network (Microsoft Domain,
VMware virtualization, (Veeam) Backup, (Eset) Antivirus and other applications);
- Providing technical documentation, reports and user manuals;
- Keeping up with the latest technical developments and concepts in the IT, Security, Healthcare and eHealth market;
- Managing relationships and providing technical support to suppliers, partners and specific end users;
- Supporting our R&D; department;
- Providing installations and concept, product and technical trainings and implementation (possibly also outside Colombia);
- Pre-sales support, advising customers about products and configurations;
- After-sales support and troubleshooting.
What type of person are they looking for?
- Analytical insight in combination with a 'hands-on' mentality;
- Customer and results-oriented attitude;
- No 9 to 5 attitude, also because we work with regional offices (colleagues) in 4 different time zones, which requires fl
📌 Technical Support Engineer (Manizales)
🏢 CONEXIÓN Executive & Professional Search
📍 Manizales
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