Description

Company Overview:
Integral Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Junior+ Technical Support Specialist
Location: LATAM

What you will be doing:
We are currently looking for an experienced, dynamic, and highly motivated Jr+ Helpdesk Support Specialist.
- Provide Level 1 support via the Service Cloud ticketing system and phone, resolving basic technical issues.
- Document all customer interactions and technical issues in the Service Cloud system.
- Escalate unresolved issues to Level 2 support as needed.




- Assist in creating and updating knowledgebase articles and troubleshooting documents.
- Communicate effectively with internal teams to ensure seamless support delivery.
- Participate in after-hours support rotation.

Required Skills & Experience
- Associate degree in a technology-related field or equivalent experience.
- Basic understanding of Windows Operating Systems, general networking, and basic

troubleshooting techniques
- Strong communication skills, both written and verbal.
- Ability to quickly learn new technologies and adapt to a fast-paced environment.
- Prior experience in customer service or technical support.
- Minimum of 2 years of experience in Information Technology
- Prior experience with ticketing systems (Salesforce)

Soft Skills
- Strong problem-solving and troubleshooting skills
- Excellent communication and collaboration abilities

Why you will love GTS:
- Join a powerful tech wo

📌 Junior+ Technical Support Specialist (Colombia)
🏢 Lean Solutions Group
📍 Colombia