Job Title: Scheduler – Home Care Services
Position Summary
The Scheduler is responsible for coordinating and maintaining daily caregiver schedules to ensure timely, high-quality care for clients. This role serves as a key communication link between clients, caregivers, and internal teams, ensuring coverage, compliance, and continuity of care in a fast-paced home care environment.
Key Responsibilities
- Create, manage, and maintain daily, weekly, and ongoing caregiver schedules based on client care plans and caregiver availability
- Match caregivers to clients based on skills, certifications, location, and client preferences
- Communicate schedule assignments, updates, and changes to caregivers and clients in a timely and professional manner
- Handle call-outs, last-minute schedule changes, and emergency coverage to ensure uninterrupted client care
- Monitor schedules for compliance with labor laws, overtime limits, and agency policies
- Coordinate with nursing, HR, and operations teams regarding new hires, caregiver availability, and client start-of-care




- Update and maintain accurate scheduling and visit records in scheduling software and electronic health record (EHR) systems
- Confirm scheduled visits, track attendance, and address missed or late shifts
- Respond to caregiver and client scheduling inquiries, concerns, or complaints with professionalism and empathy
- Support payroll accuracy by verifying hours worked and resolving time or scheduling discrepancies
- Participate in an on-call rotation as required

Required Skills & Qualifications
- Strong attention to detail and accuracy
- Excellent problem-solving and decision-making abilities
- Strong interpersonal and communication skills with caregivers, clients, and families
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Professional, empathetic, and calm under pressure
- Dependable, adaptable, and reliable scheduling availability

LI-Onsite

📌 Remote Scheduler and Customer Service (Bogotá)
🏢 Solvo S
📍 Bogotá