As a Support Tools Analyst, the company expects you to perform the following tasks:

- Education: Completed degree in Information Technology, Information Systems, or related fields.
- Software: Experience with CRM systems (medium level), knowledge in sales/marketing automation tools, middleware tools (Make, Zappier, etc), and documentation repositories. Basic programming knowledge to implement integrations (e.g., REST APIs, Webhooks, micro-services, etc).
- Specialized Knowledge: Courses in Amazon Web Services, Azure, or any programming language (Python, C++, Java, etc.) are highly desirable.
- Experience: Minimum of 2 years of experience in CRM system administration, preferably in medium to large companies and 1 year building basic automations (e.g.,Make, AWS, Azure).

You are the person they are looking for if you have..

- ..Manage and optimize Customer Experience platforms (CRM, chat/voice systems, middleware,



and microservices), ensuring high availability, stability, and operational performanc
- e.Design, configure, and automate workflows, user groups, permissions, and operational processes to improve efficiency, productivity, and service deliver
- y.Administer access controls and security permissions, ensuring proper governance, data integrity, and compliance with internal policie
- s.Provide ongoing support, training, and enablement to internal users across 8 countries, driving effective platform adoption and utilizatio
- n.Prioritize and manage continuous improvement initiatives using agile methodologies, while leading the resolution of critical incidents and operational escalation

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📌 Support Analyst (Bogotá)
🏢 Talently
📍 Bogotá