Foundever is a integral leader in the customer experience (CX) industry. With 170,000 associates worldwide, we are the team behind the best experiences for over 750 of the world's leading and digital brands. Our innovative CX, technology, and experience solutions are designed to support our clients' operational needs and deliver a seamless experience to consumers at the moments that matter most.We are Hiring! - Coach Bilingual (SP- ENG) and Trilingual (SP- ENG - FR)Job Summary:Provide direction and guidance to ensure consistent achievement of key performance indicators. Ensure accurate and timely communication of client and campaign issues to the management of the operations. Coach, mentor, and develop agents and teams.



Perform other duties as assigned.Responsibilities:Provide direction and guidance to ensure consistent achievement of key performance indicators.Ensure accurate and timely communication of client and campaign issues to the operation manager.Coach, mentor and develop agents and teams.Perform other duties assigned.Experience Target:Superior verbal and written communication skills in both English and Spanish languages.Skills:Interpersonal coaching and supervisory skills.Ability to work on a fast-paced environment.Strategic thinking.Results oriented.Proficiency with MS Office tools.Knowledge/Abilities:Demonstrated knowledge of contact center operations and customer support.Supervisory skills (including tools, processes and systems knowledge).Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.Demonstrated knowledge of technology industry and general business management.#J-18808-Ljbffr

📌 Coach Bilingue & Trilingue (Colombia)
🏢 Foundever
📍 Colombia