Role Description:

This position is responsible for making initial contact with prospective customers, qualifying leads, and scheduling appointments for healthcare providers in the U.S. market. Day-to-day tasks include conducting outbound calls and digital outreach, engaging prospects with a consultative approach, and accurately documenting interactions in CRM or other sales tools. The role requires strong English communication skills, effective CRM management, and a customer-focused approach to achieve sales and performance goals while delivering an outstanding customer experience.

Role Scope:

- Manage high-volume outbound lead generation campaigns.
- Engage directly with prospective customers in the U.S. healthcare market.
- Achieve sales, quality, and productivity KPIs while adhering to company standards.
- Ensure accurate CRM documentation and data integrity.

Candidate Profile Requirements Experience:

- Minimum 1 year of experience in outbound sales, appointment setting, lead generation, or customer service for the U.S. market.
- Preferred: Previous experience in Healthcare, Medical Services, Telehealth, Insurance,



Patient Intake, or Medical Appointment Setting.
- Comfortable working in a fast-paced, performance-driven environment.

Education:

- High School Diploma or equivalent required.
- Preferred: Technical, Technological, or associate's degree in business, Marketing, Communications, or a related field.

Technical Skills:

- Experience working with CRM platforms and Basic AI productivity tools.
- CRM systems, Microsoft Office Suite, Google environment, and other sales-related tools.
- Strong consultative sales, objection handling, and negotiation skills.

Additional Requirements:

- Advanced English proficiency (B2+/C1) with excellent verbal communication and listening skills.

Employment Conditions Work Modality:

On-site Work Schedule: Monday to Friday, 8:30 AM - 5:30 PM (30-minute lunch break and two 15-minute paid breaks) Employment Type: Indefinite-Term Employment Contract Compensation: COP $3,000,000 base salary + performance bonuses

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📌 Sales representative - US healthcare (Barranquilla)
🏢 Mapanet BPO
📍 Barranquilla