Company Description

Venture General Solutions (VGS S.A.S.) is a leading business process outsourcing (BPO) company based in Barranquilla, Colombia, serving clients throughout the United States and other international markets. The organization provides high-quality services across customer service, sales, technical support, data entry, and back-office operations.

By combining modern technology, trained professionals, and proven operational practices, VGS delivers cost-effective and customized solutions that help organizations improve efficiency, strengthen customer relationships, and support sustainable growth.

Role Description

- The Enrollment Specialist (Sales) is a full-time, on-site position based in Barranquilla, Colombia. The specialist will support E & S Academy, a vocational training institution located in the United States that provides healthcare certification and career-training programs.
- The primary objective of this position is to increase student enrollments by engaging prospective students, explaining available training programs, conducting consistent follow-up, and guiding applicants through the enrollment and payment process.
- The Enrollment Specialist will communicate with prospective students by phone, text message, email, and other approved communication channels. This is a sales-focused position that requires persistence, confidence, professionalism, and the ability to convert interested prospects into enrolled students.
- Performance-based bonuses are available for employees who consistently meet or exceed enrollment goals.

Key Responsibilities

- Prospective Student Engagement: Contact new and existing leads to discuss their educational interests, career goals, and training needs.
- Course Information: Clearly explain available courses, program schedules, tuition costs, certification requirements, enrollment procedures, and career benefits.
- Lead Follow-Up: Conduct frequent and consistent follow-up with prospective students by phone, text message, and email to encourage enrollment and prevent leads from becoming inactive.
- Enrollment Sales: Use consultative sales techniques to address concerns, overcome objections, and convert qualified prospects into enrolled students.




- Student Enrollment: Complete student registrations over the phone and ensure that enrollment information is entered accurately into the appropriate systems.
- Tuition Collection: Explain available payment options, collect authorized tuition payments, issue payment instructions, and maintain accurate payment records.
- Student Portal Assistance: Help newly enrolled students access their online courses, activate their student learning portal, reset login credentials, and understand how to navigate the platform.
- Documentation: Maintain accurate and detailed records of calls, conversations, follow-up activities, payments, and enrollment outcomes in the company’s CRM or student management system.
- Enrollment Targets: Meet or exceed assigned daily, weekly, and monthly enrollment, call, follow-up, and conversion goals.
- Reporting: Provide regular updates regarding lead activity, enrollment performance, payment status, common objections, and opportunities to improve the enrollment process.
- Student Support: Provide professional assistance throughout the enrollment process and ensure a smooth transition from prospective student to active student.

Qualifications

- Previous experience in sales, admissions, enrollment, customer service, call center operations, or a similar results-driven position.
- A minimum English proficiency level of B2 or higher.
- Strong verbal and written communication skills in English.
- Ability to confidently explain course information, pricing, payment options, and career benefits.
- Strong persuasive, negotiation, and objection-handling skills.
- Comfortable making a high volume of outbound calls and conducting frequent follow-up with prospective students.
- Goal-oriented and motivated by performance targets, commissions, and enrollment bonuses.




- Strong customer service skills, including patience, professionalism, empathy, and active listening.
- Ability to build rapport and maintain professional relationships with prospective and enrolled students.
- Strong organizational and time-management skills with the ability to manage multiple leads and follow-up deadlines.
- Attention to detail when processing registrations, documenting conversations, and collecting tuition payments.
- Proficiency with Microsoft Office, Google Workspace, CRM platforms, student management systems, or similar software.
- Ability to quickly learn new systems, educational programs, and enrollment procedures.
- Reliable attendance and the ability to work full-time on-site in Barranquilla, Colombia.
- Experience in education, vocational training, healthcare education, inside sales, telesales, or student admissions is highly beneficial.

Preferred Skills

- Experience working with prospective students or educational programs.
- Experience collecting payments or explaining financing and installment options.
- Experience using CRM systems to manage leads and track sales activities.
- Familiarity with online learning platforms or student portals.
- Demonstrated success meeting or exceeding sales, enrollment, or conversion targets.

Performance Expectations

The Enrollment Specialist is expected to maintain a consistent level of outbound activity, complete timely follow-up with assigned leads, and actively work toward increasing student enrollment. Performance will be evaluated based on factors including:

- Number of outbound calls and follow-up activities
- Lead response time
- Appointment and enrollment conversion rates
- Total student enrollments
- Tuition payments collected
- Accuracy of CRM and student records
- Quality of communication and student service
- Achievement of individual and team enrollment goals

High-performing Enrollment Specialists may qualify for performance-based bonuses based on enrollment results.

Work Arrangement

- Full-time position
- On-site in Barranquilla, Colombia Monday-Friday 7:30am-4:30pm
- Performance-based enrollment bonuses available

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📌 Admissions & Enrollment Specialist (Barranquilla)
🏢 Venture Global Solutions
📍 Barranquilla