About hireworks

hireworks is building a community of top talent in key international markets by unlocking unparalleled access to positions at leading U.S. based companies. As your employer, hireworks will ensure you have a seamless interview, onboarding, and employee experience - providing ongoing support and resources along the way. Established in 2023, hireworks is forging corp-to-corp relationships with leading U.S. based organizations looking to grow their teams with best-in-class talent around the world. Working with hireworks means unlocking access to a network of local peers and mentors and career opportunities through our client network.

About our client
Our client is an AI-native customer engagement platform built for ecommerce brands. Unlike traditional marketing automation platforms that rely on manual rules, segments, and campaigns, they uses algorithmic decision-making to determine the right message, channel, timing, and product recommendation for every customer interaction. By combining email, SMS, onsite experiences, identity resolution,



and AI-driven personalization into a single platform, they helps brands increase revenue while reducing operational complexity.

About the Position

We're looking for a detail-oriented, people-first Customer Success Specialist to own the onboarding experience for new clients. This role sits at the intersection of relationship management, project coordination, and product enablement, and is idóneo for someone who thrives on structure, clear communication, and helping others succeed.

What You'll Do
- Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live
- Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers
- Build and maintain organized onboarding materials, project trackers, and client-facing documentation
- Coordinate cross-functionally with Sales, P

📌 Customer Success Specialist (Bogotá)
🏢 hireworks.io
📍 Bogotá