Essential Duties (include but not limited to)
- Support users
connecting to corporate networks, including assisting and coordinating access
to:
- LAN services
(file, print, and core LAN resources)
- WAN connectivity
- Correct LAN
segments / VLAN access (as directed)
- Provide network
printer/scanner connectivity support including:
- Device
configuration
- IP addressing
- Direct TCP/IP
printing/output setup
- Provide warranty
and break/fix support for networked printers and scanners.
- Create, change,
and remove printer configurations and queues based on requests and SLA
requirements.
- Support wireless
connectivity and end-user network troubleshooting (where applicable).
- Provide onsite operational and
technical support to Authorized Users, meeting specified SLAs.
- Resolve incidents and problems
related to EUC equipment (desktops, laptops, monitors, peripherals).
- Perform reactive troubleshooting
to identify root causes, restore service quickly, and reduce repeat incidents.
- Install, upgrade, configure,
repair, and replace EUC hardware and associated peripherals.




- Provide software break/fix,
reinstallation, and remediation support for end users.
- Support non-warranty asset
replacement and coordinate required parts/logistics where applicable.
- Provide mobile device repair and
maintenance support (where within scope).

VIP & Executive Support
- Provide VIP support for equipment
including (but not limited to):
- Desktop and mobile devices
- Display screens, video systems,
docking stations
- Communication devices
- Direct-attached printers, local
printers, scanners
- Wireless networking accessories
and endpoints
- Support users
connecting to corporate networks, including assisting and coordinating access
to:
- LAN services
(file, print, and core LAN resources)
- WAN connectivity

Documentation, Communication &
Reporting
- Use the problem
management/ticketing database to track, update, and close tickets with complete
notes.
- Provide regular, accurate, and
timely

📌 IT Network Support (Engativá)
🏢 Brilliant Computers
📍 Engativá