Team Overview

We are looking for an experienced and data-driven strategy & planning senior manager to lead and optimize marketplace performance across key cities in LATAM. In this role, you'll go beyond execution: you'll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention.

As an experienced operator, you’re expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely with teams in Product, Marketing, Strategy, CX, and BI to design and implement impactful initiatives that scale.

Role Responsibilities
- Lead courier operations across Colombia, Costa Rica and Peru, with accountability for supply health, online hours, and fulfillment efficiency.
- Lead core, cross-functional projects that improve marketplace balance and performance.
- Design and improve scalable processes that enhance courier lifecycle management (acquisition, engagement, retention).




- Coordinate with multiple areas and senior stakeholders, communicating and discussing ideas that impact decisions and goals.
- Identify courier operations pain points and translate them into executable solutions, based on data insights and deep operational understanding.
- Guide teams to use different analytical tools (SQL, Python, Excel, and BI tools) to analyze large datasets, identify trends, and drive strategic decisions.
- Support the development and feedback cycle with product teams on new features and assignment models.
- Mentor team members or analysts as needed, promoting analytical thinking and operational rigor.

Role Qualifications
- 7-9+ years of experience in strategy, operations, consulting, or high-growth startups (food delivery or mobility is a plus).
- Proven ability to solve highly complex problems at a country level, leveraging different data analysis methods.
- Experience with BI/visualization tools such as Po

📌 Marketplace Operations Sr. Manager (Bogotá)
🏢 Didi Global
📍 Bogotá