Job Description
About Us
Foundever™ is a general leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Main Requirements
- At least 18 years old
- High School Diploma
- Be located in Cali or nearby
- Be able to work on-site at Carrera 4 Norte # 22-02, barrio piloto
- Colombian Citizenship or work permit

Skill Required
- Excellent written & verbal communication skills (English)
- Ability to communicate effectively & clearly.
- Communicates effectively positively and diplomatically.

Customer Service Skills
- Customer Service Skills
- Ability to empathize with the customer.
- Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.

Technical Skills
- Basic PC knowledge.




- Ability to multitask.
- Skilled in accurate data entry.

Benefits we have for you
- Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000
- Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost. You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more.
- Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.
- Paid Days Off:After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year.

Primary Job Responsibilities
- Ability to use tools and resources to support customers.
- Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)
- Answer incoming phone calls from customer service lines.
- Pro

📌 Representante de Atención al Cliente Bilingüe (Cali)
🏢 Sitel
📍 Cali