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The Onboarding & Training Manager leads Mattilda’s general customer onboarding and education strategy. This role ensures that every new school transitions seamlessly from contract to activation — driving early adoption, reducing time-to-value, and setting the foundation for long-term success.
As a key member of the Customer Success leadership team, this role will design scalable onboarding frameworks, manage coordinators and training programs across countries, and collaborate closely with Product and Operations to embed learning directly into the Mattilda platform.
Key Responsibilities
- Design and execute Mattilda’s global onboarding and training framework segmented by country, customer type, and product line.
- Oversee onboarding and education coordinators, ensuring SLA compliance, high customer satisfaction, and consistent delivery quality.
- Monitor and optimize activation metrics such as Time-to-Value (TTV), onboarding completion, and early churn (

📌 Onboarding & Training Coordinator (Bogotá)
🏢 Mattilda
📍 Bogotá