UnifyCX está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!!
What Will You Do?
As a Customer Service Representative , you will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates , answering and managing their inquiries for information or service through inbound and outbound calls . The adecuado candidate will have a strong service orientation and the ability to effectively communicate in English.
Key Responsibilities
- Information gathering and registering :
- Obtain specific information from a traffic citation and input it into the computer system.
- Obtain specific information regarding a member's past driving record and enter it into the computer system .
- Providing instructions and requirements to members :
- Relay laws and procedures members must follow for a traffic citation to be handled accordingly.
- Instruct members of any paperwork needed to work the case and input these instructions into the computer system.
- Membership updating :
- Complete various forms of paperwork including membership changes and request for driving records.
- Precisely note member files in the computer system.
- Attendance and Team Lead requirements :
- P erform other duties as assigned by team lead as needed.
- Maintain proper records of attendance in the system and adhere to schedule shift .
- Report to Team Lead
Who Are You?
- You have a High School diploma
- 1+ years customer service experience
- You are fluent in English (B 2 +) And in French (B2)