Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work As a Guest Service Agent, you’re not just ensuring a seamless check‑in and check‑out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
- Deliver a warm welcome: Greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check‑out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up‑selling techniques to recommend hotel amenities and maximize room and service revenue




- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. Belief that teamwork drives the best outcomes. A sense of ownership and accountability. Focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Benefits
- Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program
- Paid parental leave – for eligible team members, including partners and adoptive parents
- Mental health resources – free counseling and support through our Employee Assistance Program (EAP)
- Paid time off (PTO) – recharge, relax, a

📌 Guest Service Agent (Colombia)
🏢 Hilton
📍 Colombia