Responsibilities
- The user is responsible to process all back office transactions in US P&C; client area namely-Mid term changes, endorsements, Coding, correspondence etc.
- Primarily responsible for processing transactions as per the SLAs outlined by the client.
- Ensure that all the transactions are processed as per defined and documented desktop procedures.
- Ensure that the assigned targets in accordance with SLA are met.
- Ensure that the quality of the transactions is compliant with predefined parameters.
- Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures.
📌 Back Office Operations Specialist (Colombia)
🏢 EXL
📍 Colombia
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