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We are seeking a highly skilled and experienced Senior PW Business Analyst to join our dynamic team. This pivotal role acts as the bridge between business needs and technical solutions within the ServiceNow platform, ensuring that our projects align with strategic goals and deliver exceptional value. The adecuado candidate will combine deep technical knowledge of the ServiceNow platform with strong business acumen to analyze, design, and communicate effective solutions. This role is critical in driving seamless customer experiences and successful project delivery by collaborating closely with stakeholders, solution architects, product management, and development teams.

Responsibilities
- Lead workshops and stakeholder meetings to gather, analyze, and validate business requirements, ensuring alignment with organizational objectives
- Translate complex business needs into clear, actionable user stories and technical documentation that guide development teams




- Collaborate closely with solution architects and product management to design scalable, efficient, and innovative solutions on the ServiceNow platform
- Conduct thorough business process analysis to identify opportunities for improvement and automation within the ServiceNow ecosystem
- Manage stakeholder expectations through effective communication, ensuring transparency and alignment throughout the project lifecycle
- Facilitate cross-functional collaboration between business units, technical teams, and external partners to ensure cohesive project execution
- Drive problem-solving initiatives by identifying risks, issues, and dependencies, and proposing practical solutions
- Maintain organized documentation repositories and ensure all project artifacts meet quality standards
- Support Agile delivery methodologies by participating in sprint planning, backlog grooming, and retrospectives
- Mentor junior analysts and contribute to continuous improvement of business analysi

📌 PW - Business Analyst - 161 (Colombia)
🏢 Thaloz
📍 Colombia