Keep Autonomous Operations Safe, Efficient, and Always Moving

As a Watcher/Resolver, you'll play a vital role in ensuring autonomous robots operate safely and efficiently, making real-time decisions that keep operations running smoothly while contributing to the future of smart automation. You'll intervene when necessary, support navigation decisions, document operational activities, and collaborate with teammates to resolve issues quickly.

Job Overview

Employment Type: Indefinite-Term Contract

Shift: Shifting Schedule (Approximately 11:00 AM - 8:00 PM CST)

Work Setup: Onsite | Connecta 26, Colombia
- Five-day workweek
- 20 vacation days annually
- Fully customized Emapta laptop and peripherals
- Direct exposure to global clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

Experience
- At least 1 year of experience in customer service, operations monitoring, dispatch, logistics coordination, or a similar role involving real-time decision-making

Language Requirements




- English proficiency at B1-B2 level

Professional Skills
- Versátil to work within an open or shifting schedule
- Strong attention to detail and situational awareness
- Ability to make timely decisions in a fast-paced environment
- Strong communication and teamwork skills

Your Daily Tasks

Monitoring & Intervention
- Monitor autonomous robots to ensure safe movement while operating in autopilot mode
- Intervene when necessary to prevent collisions or operational disruptions
- Assist with loading and unloading operations
- Validate order status throughout the operational process

Navigation & Decision‑Making
- Guide robots manually whenever autopilot requires additional support
- Analyze routes to ensure safe and efficient navigation
- Record interventions, observations, and requests within internal systems
- Report and document incidents within established SLAs
- Raise manual escalations when required
- Coordinate wi

📌 Customer Service Representative (Bogotá)
🏢 Emapta Global
📍 Bogotá