IT Systems Administrator for AI Platforms
Primary technical owner of the enterprise AI ecosystem, bridging AI service providers and internal teams to ensure tools such as Claude (Anthropic) and Gemini Enterprise (Google) are seamlessly provisioned, optimized, and supported.
Responsibilities
- Platform Administration: Manage administrative consoles for enterprise AI tools; oversee user provisioning, permission sets, and security configurations.
- License & Spend Management: Track seat utilization and manage license lifecycles. Monitor API usage and monthly spend to ensure budget alignment.
- Triage & Support: Act as the Tier 2/3 escalation point for AI‑related help‑desk tickets. Manage and prioritize incoming service requests for new AI features or access.
- Vendor Liaison: Serve as the primary technical point of contact for Anthropic and Google, managing account health, feature updates, and technical escalations.
- Reporting & Analytics: Deliver quarterly reports on platform adoption, ROI, usage trends, and system performance to stakeholders.
- Process Improvement:
Continuously refine service request forms and automated workflows to streamline the AI onboarding experience.
Qualifications
- Experience: 3+ years in IT Systems Administration or SaaS Operations.
- Technical Proficiency: Strong familiarity with Google Workspace Admin, enterprise SSO/IdP integrations, and AI model deployment consoles.
- Vendor Management: Proven track record of managing high‑touch relationships with Tier 1 software vendors.
- Analytical Skills: Ability to translate raw usage data into actionable insights and executive‑level reporting.
- Communication: Exceptional ability to explain technical AI concepts to non‑technical users.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment o
📌 IT Systems Administrator (Lebrija)
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