Location: Remote

About Aktos

Aktos is a seed-stage vertical SaaS company building the modern operating system for the debt-collection industry. We help collection agencies modernize operations, payments, and compliance with a focused, engineering-driven product.

The role (TL;DR)

We’re hiring a hands‑on Support Engineer focused on backend production support and incident response — not a feature engineer. You’ll own triage, fixes, and data/scripted remediations for production issues, debug the Python/Django backend and Postgres, and work directly with customers and internal teams to resolve escalations quickly and safely.

What you’ll do
- Triage and resolve production incidents and customer escalations (tickets, email, phone).
- Debug backend issues in Python/Django and inspect/modify DB state safely (Postgres).
- Write, test, and run one‑off and reusable Python scripts and SQL for remediation, migrations, or repairs.
- Investigate logs, traces, and metrics to perform root‑cause analysis and implement short/medium‑term mitigations.
- Coordinate with Engineering to scope fixes,



deliver reproducible bug reports, and verify releases.
- Deploy hot‑fixes or run deployment tasks when required (following established processes).
- Maintain runbooks, postmortems, and KB articles to reduce recurrence and MTTR.
- Support data migrations and onboarding tasks that require backend fixes.
- Communicate status clearly to customers and internal stakeholders during incidents.

Must-have qualifications
- 4–6 years production experience working with Python and Django (or equivalent Python web frameworks).
- Product‑oriented — this isn’t just a coding role; you must be comfortable in a direct customer support function.
- Strong SQL skills and production experience with PostgreSQL.
- Comfortable debugging server‑side code, reading logs, and tracing requests across services.
- Familiarity with Git workflows and basic CI/CD concepts.
- Excellent written and verbal communication — custom

📌 Support Engineer (Bogotá)
🏢 Aktos
📍 Bogotá