Holafly is seeking a transformational leader for Quality Assurance and Training in Medellín, Colombia. The role involves owning and elevating QA and Training functions across a 200+ agent integral customer care operation. You will leverage AI-driven insights, develop future leaders, and create measurable business impact.
The ideal candidate should have over 8 years of experience in contact centre QA and Training, strong data analytics skills, and a hands-on approach to implementing AI tools for quality management. A background in COPC standards and advanced English proficiency are also required.
📌 Head of Quality, Learning (Medellín)
🏢 Holafly
📍 Medellín
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