Fusion CX is hiring an experienced HR Generalist in Medellín, Colombia, for a high-impact role supporting fast-paced business operations within a dynamic customer experience environment. This role offers the chance to make a direct impact on workforce success and organizational culture.

Job Description:

About the Role

As an HR Generalist, you will act as the primary HR contact for employees and management teams across assigned business functions. You will help ensure seamless HR operations, strong employee engagement, policy compliance, and performance support, while contributing to a positive, high-performing workplace culture.

Key Responsibilities
- Support employees and managers across day-to-day HR operations and employee lifecycle processes
- Manage onboarding, employee relations, disciplinary processes, and offboarding activities
- Ensure compliance with company policies, labor regulations, and HR best practices
- Partner with Operations and Recruitment teams to support workforce planning and hiring needs




- Assist with performance management initiatives and employee development programs
- Drive employee engagement activities to improve morale, retention, and workplace experience
- Maintain accurate HR records, tracking attendance, attrition reports, and headcount data
- Conduct HR policy orientations, training sessions, and compliance awareness activities
- Address employee concerns, conduct investigations when required, and recommend appropriate resolutions
- Support continuous improvement initiatives across HR operations and employee experience processes

Job Requirements:

Qualifications:
- Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field
- Minimum 3 years of HR Generalist experience in a fast-paced operational environment
- Experience supporting high-volume teams or shared services operations preferred
- Strong understanding of HR practices, employee relations, and labor compliance processes
- Experience in

📌 HR Generalist – Medellín, Colombia (Valle de Aburrá)
🏢 Fusion CX
📍 Valle de Aburrá