- Country Colombia
Job Description
We're looking for our next Customer Experience Analyst
Are you passionate about customer experience, have strong analytical skills, and want to work in an operation that impacts thousands of users across Latin America? At Slang, we're looking for a Customer Experience Analyst who is the first point of contact for our users: someone who delivers excellent support and turns every interaction into an opportunity to strengthen retention, improve adoption, and transform user insights into actionable improvements for the operation.
What are we building at Slang?
At Slang, we implement professional English programs at the best companies and institutions across Latin America. We are a general company operating in more than 15 countries in the region, working with hundreds of clients to help their teams master English in real workplace contexts. Our platform combines cutting‑edge technology, including Artificial Intelligence, with specialized content to deliver the most effective learning experience in the market. Whether in sales, finance, medicine,
logistics, or law, we help professionals across the region advance their careers through English.
This role is the first line of contact with our clients: it manages support tickets across all channels and ensures every response is timely, empathetic, and high-quality. But it goes beyond reactive resolution — it turns every interaction into a valuable input that drives strategic decisions. The mission is to transform every customer touchpoint into measurable value: anticipating churn risks, monitoring engagement, identifying friction points in the customer journey, and executing proactive actions that improve retention and platform adoption. To achieve this, the role combines analytical thinking with direct execution, collaborating with Account Managers, Product, and Marketing to design a customer experience that is a real growth driver for Slang.
Key Responsibilities
- Manage and resolve
📌 Customer Experience Analyst (Bogotá)
🏢 Slang
📍 Bogotá