Convert Outstanding Balances Into Operational Strength

Be part of our client's team as a Collections Specialist, where you will recover outstanding receivables, negotiate payment arrangements, reconcile accounts, and resolve billing issues. You communicate with professionalism and empathy while ensuring compliance, protecting customer relationships, and driving consistent cash flow to support high-precision dental manufacturing operations.

Job Overview

Employment Type: Indefinite term type contract

Shift: Day shift (EST business hours 08:00 AM - 05:00 PM or 09:00 AM - 06:00 PM), Weekends off

Work Setup: Work from home / Remote, Colombia
- 5 days work week
- Work from home arrangement
- 20 vacation days in total
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek
- 1 to 3 years of experience in collections or accounts receivable




- High school diploma or equivalent required; associate or bachelor's degree preferred
- Strong communication and negotiation skills, with the ability to manage difficult conversations and resolve conflicts
- Knowledge of debt collection practices, laws, and regulations, including FDCPA and FCRA
- Proficiency in collection software, CRM systems, and Microsoft Office applications (Word, Excel, Outlook)
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet collection targets
- Ability to work independently with minimal supervision and collaborate effectively in a remote team environment
- Empathy, patience, and resilience when handling challenging situations and difficult customers

Your Daily Tasks

Debt Collection
- Contact delinquent accounts via phone, email, and written correspondence to collect outstanding debts
- Negotiate payment arrangements and settlement agreements ba

📌 Collections Specialist (Colombia)
🏢 Emapta Global
📍 Colombia