Requisition ID: 264543

Purpose

Leads and oversees the Strategy, Business Analytics and Continuous Improvement functions for the International Banking Collections hub in GSB Colombia, ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies and procedures. The incumbent is responsible for leading a team accountable for the marketing, communication, award and recognition programs, change and project management, MIS and reporting, business analytics and overall strategy, and model assurance and sustainability initiatives for the unit. The incumbent is the primary liaison between IB Collections and the Collections Unit/Hub as well as key local stakeholders ensuring divisional initiatives are implemented seamlessly.

Accountabilities
- Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Leads the business analytics and contact strategy.




- Liaises with IB Collections and Risk to define account treatment strategies per customer type, product and delinquency stage (internal, external agency, field, SMS, etc.).
- Manages content of client communication for compliance and standardization purposes.
- Develops operational strategy with input of key stakeholders and manages risks based on the analysis of business performance metrics to guide Collections business planning while supporting the collections C&MA; model approach.
- Leads marketing, communication, incentives, reward and recognition programs to support achievement of collections team objectives.
- Manages incentive programs ensuring desired results are achieved across the department, such as local incentives, competitions and recognition schemes.
- Reviews incentives model results against desired objectives and provides recommendations for Total Rewards review and recalibration.
- Communicates new strategies, processes, and results

📌 Director Strategy, Business Analytics (Bogotá)
🏢 Scotiabank
📍 Bogotá