Overview
At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement. Regnology is a general leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission is to safeguard financial markets through smarter, future-ready solutions.
Key Responsibilities
- First and second line functional support for banking clients, analyzing complex issues related to credit risk, market risk, liquidity risk, and valuations.
- Act as a subject matter expert for non-defect functional inquiries, assisting clients with configuration, data interpretation, and functional usage aligned with banking processes.
- Identify root causes of defects and provide a clear summary to the development team when reporting defects, including the expected outcome where possible.




- Collaborate with product and professional services teams to ensure comprehensive issue resolution.
- Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
- Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
- Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
- Contribute to cross‑functional initiatives aimed at enhancing support processes and product features.
- Support the development of internal and external knowledge‑base content and client‑facing documentation.
- Mentor and support junior analysts, providing coaching, technical insight, and best practices for issue resolution.

Qualifications
- Bachelor’s or Master’s degree in Finance, Economics, Mathematics, Statistics, Computer Science, or a related field.
- 0–4 years of ex

📌 Customer Support Specialist (Colombia)
🏢 Other
📍 Colombia