Duties: As a Bilingual Customer Support Representative, you will be the first point of contact for internal and external customers seeking assistance with shipping, credits, returns, and entry‑level product support. You will deliver timely, accurate resolutions via phone, e‑mail, and fax, building trust and loyalty with every interaction. This role offers an excellent entry point into a high‑energy, fast‑growing organization, with clear career paths into senior support, process improvement, or technical account management roles.
Essential Duties & Responsibilities
- Provides the highest level of customer service at all times to internal and external customers (20%)
- Creates SRs and all tasks associated with customer calls, e‑mails, faxes, etc. (20%)
- Creates follow‑ups with customers to provide the best experience (20%)
- Identifies issues that need escalation and passes them on to the appropriate person (15%)
- Performs additional duties as assigned (15%)
- Follows department guidelines for methods of research and accuracy (5%)
- Maintains notes in appropriate systems (5%)
Other Duties & Responsibilities
- Meets attendance and punctuality standards
Experience
No prior experience necessary.
Education & Certifications
- Advanced English required
- High School Diploma required
Working Conditions
- Classroom environment
- Occasional non‑standard work hours or overtime as business requires
- Professional office environment
Required Knowledge, Skills & Abilities
- Able to execute instructions and request clarification when needed
- Possesses basic clerical and data entry skills
- Possesses strong data entry skills
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations
- Able to recognize and attend to important details accurately and efficiently
- Able to communicate clearly and convey necessary information
- Able to converse and write effectively in English and Spanish
- Possesses strong multi‑cultural interpers
📌 Customer Support Representative (Bogotá)
🏢 TD SYNNEX Multi-Country Area (Español)
📍 Bogotá
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