Locationbogota, Colombia# Quality Assurance Specialist (Bilingual – Spanish/English) Personal injury at Get Linked up LLCLocationbogota, ColombiaSalary$6 - $10 /hourJob TypeFull-timeDate PostedJanuary 8th, 2026Apply Now## Quality Assurance Specialist (Bilingual – Spanish/English)Personal Injury Law FirmLocation: 100% Remote Schedule: Full-Time | Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time) Compensation: Competitive, based on experience### About the RoleWe are seeking a detail-oriented and analytical Quality Assurance Specialist to support our Personal Injury Law Firm by monitoring and evaluating client intake communications. This role is critical in ensuring that all inbound and outbound calls meet firm standards, legal requirements, and established intake protocols.The idóneo candidate has a strong ear for detail, understands client empathy in high-stress situations, and can objectively evaluate performance while identifying opportunities for improvement.### ### ### Key ResponsibilitiesMonitor and evaluate inbound and outbound calls for compliance with firm standards,



legal requirements, and intake protocolsReview recorded client calls for accuracy, professionalism, empathy, and adherence to approved scriptsConduct mystery calls, posing as potential clients, to evaluate the overall intake experience and staff performanceIdentify missed opportunities, errors, inconsistencies, and breakdowns in client communicationEnsure proper handling of sensitive and confidential client informationDocument findings clearly and provide detailed feedback reportsTrack trends, recurring issues, and areas needing improvementCollaborate with leadership and training teams to improve call quality and intake performance### ### QualificationsBilingual: Fluent in English and Spanish (required)Prior Quality Assurance, Call Monitoring, or Compliance experience requiredExperience in a personal injury law firm, legal intake, or call center environment strongly preferredExceptional attention to

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