DFX5 is an AWS Advanced Consulting Partner headquartered in Miami, FL, with operations across Latin America. Founded in 1998, we specialize in Amazon Connect contact center implementations, Agentic AI solutions, customer experience modernization, cloud transformation, managed services, and data analytics. Our clients are primarily banking and financial services institutions across LATAM. We are ranked among Inc. 5000's fastest-growing companies with 1,583% revenue growth. DFX5 is expanding its Quality Assurance department and seeking talented engineers to build something meaningful from the ground up.
THE ROLE
DFX5 is building its Quality Assurance department from scratch and needs the person who will define what that department looks like. This is not a role where you inherit a working system — you will design the processes, select the tools, write the standards, and hire the team. You will own QA discipline across Amazon Connect contact center implementations, full-stack cloud applications, data migrations, digital transformations, and security testing.
The QA Manager reports directly to VP Engineering and is a member of the DFX5 delivery leadership team.
This is a player-coach role. You will manage and develop the team while personally leading QA on the most complex projects. You will sit in client conversations, sign off on production deployments, and be the voice of quality when it matters most. You are the person the PM calls when a release decision is hard.
WHAT YOU WILL DO
- Design and establish the DFX5 QA standards library: test plan templates, Requirements Traceability Matrix (RTM) templates, defect taxonomy, JIRA workflow configuration, UAT acceptance criteria templates, and QA sign-off document standards
- Build, hire, and develop the QA team: 2 Senior QA Engineers, 1 QA Tools Developer, 2 Junior QA Engineers — from job description through onboarding and 90-day ramp
- Lead QA engagements on the most complex DFX5 projects personally while the team gr
📌 Quality Assurance Manager (Medellín)
🏢 DFX5
📍 Medellín