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Title and Summary

Manager, Settlement Operations — The Manager will lead an operational team responsible for daily settlement functions to support customers and regional stakeholders in the Americas time zones. The team will work shifts covering the Americas time zones (07:00 to 17:00 US Central time) performing the daily settlement cutoff processing which generates and delivers customer advisements and fund transfer orders, completing customer onboarding and responding to customer inquiries.

Responsibilities




- Ensure proper processes and procedures are followed and daily processes are successfully completed within the specified cutoff times in the Americas business day.
- Support multiple priorities and work well with cross‑functional teams.
- Lead various initiatives—including new customer implementations, testing, and piloting.
- Manage daily settlement processing, ensuring proper procedures are followed in the execution of domestic and cross-border funds transfers.
- Provide direct support to the team as needed, including providing backup coverage of key functions.
- Manage the team’s resource schedule and cross‑training requirements for the Americas time zone team to ensure adequate coverage of business‑critical tasks.
- Develop and maintain a thorough understanding of all reconciliation processes related to the designated shift.
- Act as escalation point to manage timely resolution of settlement issues.
- Provide leadership and direction in the development of process enh

📌 Manager, Settlement Operations (Bogotá)
🏢 Empowered Cities
📍 Bogotá