Overview

IT Support Analyst role at Scotiabank/Scotia GBS Colombia. Provide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner. Contribute to achieving the objectives of both the IT department and the Operations Vice Presidency of GBS Colombia through the execution of activities assigned to the role and responsibilities. Provide all users with the highest level of reliability and availability of technological resources related to computing equipment, telephone systems, hardware peripherals, audio/video equipment, network infrastructure, servers, as well as applications and software.

Responsibilities
- Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.




- Provide technical support for hardware incidents involving computers and technological equipment such as computers, printers, peripherals, conference rooms, mobile devices, and other technology devices.
- Provide technical support for software incidents, including business applications, web applications, client/server applications, application installations, office tools, specialized software, troubleshooting, and other software-related needs.
- Solve recurring problems related to hardware or software incidents.
- Handle all technological requests, coordinating with the teams responsible for each platform and/or technological application.
- Support projects and temporary assignments, interacting with multiple interdisciplinary teams to achieve objectives.
- Coordinate movements, transfers, and/or migrations of computers, phones, technological devices, connectivity accessories, and peripherals.
- Contact appropriate vendors when necessary for maintenance, service, and/o

📌 IT Support Analyst (Bogotá)
🏢 Scotiabank
📍 Bogotá