Regional Collections Lead

Location: Bogota, Colombia

About the Role

As a Regional Collections Lead, you'll lead a regional Finance team responsible for post-billing Order-to-Cash activities across LATAM and NAMER entities, driving collections performance, reducing aged debt, improving working capital outcomes, and ensuring an efficient, compliant, and customer-focused collections service.

Responsibilities
- Lead, coach, and develop a team of Collections Specialists and Team Leads
- Oversee regional collections performance and drive achievement of cash collection, overdue debt, and DSO targets
- Monitor team KPIs, productivity, service levels, and collections reporting
- Review aged debt and prioritize collection activity based on risk, value, and business impact
- Support resolution of escalated or complex customer accounts, disputes, overdue invoices, and payment delays
- Partner with Controllership, Cash Applications, Cash & Banking, Billing, Credit, and other Finance teams to resolve payment and account issues
- Ensure compliance with collections policies, controls,



escalation procedures, and standardized Order-to-Cash processes
- Communicate with customers to address overdue invoices, negotiate payment arrangements, and resolve disputes
- Provide management with updates and insights on overdue accounts, cash flow risks, collection performance, and high-risk accounts
- Identify root causes of overdue debt and implement process improvement, automation, and system enhancement opportunities
- Support onboarding, training, and continuous development of team members
- Liaise with third-party collection agencies, if applicable, to support overdue account recovery
- Other duties as assigned

Qualifications & Skills
- Minimum 2 years of experience in a Team Lead role within a Collections function
- Bachelor’s degree in Finance, Accounting, or a related field
- Excellent (C1 level) written and spoken English for effective communication in a integral environment
- Strong

📌 Regional Collections Lead (Bogotá)
🏢 Monks group
📍 Bogotá