Job Description
The Senior Manager, LAC Merchant Support will be responsible for the support of Acceptance Solutions products in the Latin America and Caribbean (LAC) region and other regions. This includes complete responsibility for the performance of the group supporting issue resolution at levels 1 & 2 for both merchants and partners within the regions and partnership with the level 3 teams to ensure the best possible client experience at all levels. The Senior Manager will be part of the integral Acceptance Support organization and work to ensure consistency and harmony of LAC support processes with other supported regions. They will be the primary support point of contact for internal stakeholders in the LAC region and other regions, including other CS leaders, sales, and product teams. Candidates should have a strong knowledge of the Visa Acceptance Platform including Cybersource and have experience working in a global support structure. This position is located in Bogota and must be bi‑lateral in English and Spanish. (Tri‑lingual in English, Spanish, Portuguese a plus)
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Responsibilities
- Drive the best possible Client Experience for supported merchant and partners.
- Improve Operational Efficiency by delivering operational excellence and execution.
- Be accountable for the overall performance of a team and lead by example.
- Focus on Performance Development and Growth for all employees.
- Participate in the hiring process by conducting interviews and making hiring decisions.
Qualifications
Basic Qualifications: 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications: 9 or more years of rel
📌 Senior Manager (Bogotá)
🏢 Tink
📍 Bogotá