Job Description

Johnson & Johnson announced plans to separate its Orthopaedics business to establish a standalone company, DePuy Synthes. The separation is projected to be completed within 18‑24 months, subject to legal requirements and regulatory approvals. Following the transaction, the selected candidate will become an employee of DePuy Synthes and be governed by its employment processes and benefit plans.

DePuy Synthes is recruiting for a Sr. Analyst – I2C DS Collection & Dispute Management, located in Bogotá, Distrito Capital, Colombia. The role will be part of the Integral Services Finance team in the Invoice to Cash (I2C) process area and will focus on managing end‑to‑end collections and dispute resolution for high‑value accounts.

Key Responsibilities

Collections & Accounts Receivable Management
- Own strategic management of customer collections and open receivables for complex and high‑value accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.
- Influence and drive desired customer payment behavior to optimize cash flow,



improve Days Sales Outstanding (DSO), and mitigate credit risk.
- Lead performance management of collection KPIs against Service Level Agreements (SLAs), identifying gaps and driving corrective actions.
- Perform advanced AR forecasting, trend analysis, and root cause analysis to anticipate risks and enable proactive portfolio management.
- Provide senior‑level oversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks as appropriate.

Dispute Management
- Own end‑to‑end dispute lifecycle for a portfolio of strategically important, high‑risk, or high‑revenue customer accounts, from investigation through resolution and financial posting.
- Act as a senior subject‑matter expert for complex, non‑standard, or escalated disputes, leveraging deep functional and business knowledge.
- Manage and oversee non‑disputed credits, revenue adjustments, and

📌 C DS Collection (Bogotá)
🏢 Johnson & Johnson MedTech
📍 Bogotá