Control Center Specialist IIApplylocations: Bogota, Colombiatime type: Full timeposted on: Posted Todayjob requisition id: R267623Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today# Job DetailsResponsibilities:* Professionally answer emails directed to the Customer Service Department* Create new shipment orders for both domestic and international routes.* Validate new orders received from the customer portal to ensure the accuracy of information and documentation.* Works closely with integral customer services teams.* Utilize World Courier’s operational tools to search import requirements.* Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value,



and documentation requirements).* Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.* Provide standard quotes to customers.* Planning domestic routings while considering carrier requirements.* Routing domestic shipments on next reliable and direct flights out (NFO service).* Entering clear and precise notes/instructions of customer expectations into the job file.* Manage system visibility reports.* Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better.* Analyses and email temperature data to clients.* Providing continuous support to the client and internal operational teams throughout the duration of the shipment.* Monitoring shipment during transport and reacting flexibly to any deviation from the plan.* Give proper instructions to Ops to handle the shipment correctly.* Comm

📌 Control Center Specialist II (Bogotá)
🏢 AmerisourceBergen
📍 Bogotá