Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where youll play a crucial role in our fastpaced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If youre passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become a part of our general family. Explore this opportunity on Gallagher and take the next step in your career with us
Responsibilities
Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
Answer incoming phone inquiries from clients, claimants and medical providers about claims information.




Forward calls as needed to Resolution Managers and claims staff.
Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution.
Qualifications
Advanced English level Advanced B2 minimum required.
Strong typing skills and basic computer knowledge.
Availability to handle calls and work on claimsrelated issues.
1 year of previous experience in contact center or customer support roles.
Training will be delivered On Site Operations will be handled in a Hybrid model
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Representative para el sector de CallCenter Telemercadeo en la empresa Gallagher de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Customer Service Representative (Bogotá)
🏢 Gallagher
📍 Bogotá