Overview
In this role, youll support onshore branch operations across the full Property Casualty policy lifecycle. Youll help keep renewal work on track, support service delivery, and act as a key point of contact for a team of Client Service Managers.
Youll work closely with the branch, service centre, carriers, and sales colleagues to make sure requests are handled accurately and on time. Youll also help bring new team members up to speed on systems, tools, and ways of working.

Responsibilities
Youll support the onshore team with endtoend PC service work, including renewal reviews, prerenewal and postrenewal activity, service requests, endorsements, and policy updates. Youll help keep communication moving between the branch, service centre, and carriers, and youll make sure records are kept accurate in Gallaghers document management and agency systems.

Youll also support a team of 5 to 7 Client Service Managers at the branch. That means guiding new joiners, helping with training on systems and services, and spotting tasks that can be moved into the service centre so the branch can spend more time on the work that matters most.
Act as a point of contact for onshore branch support across the PC policy lifecycle.
Take part in policy renewal review meetings and help drive timely renewal activity.
Follow up on service requests and make sure they are completed accurately and on time.




Communicate with carriers on policies and endorsements to help resolve queries quickly.
Keep documentation and policy information up to date in Gallagher systems.
Help improve turnaround times and reduce rework across teams.

Qualifications
You have 3 years of experience in the insurance industry, ideally in Property Casualty.
Advanced English Level.
You have worked as a single point of contact for operations or service support.
You have supported renewal activity, service requests, endorsements, or similar PC tasks.
You can explain policy and process information clearly in writing and over the phone.
You have helped train new team members on systems, tools, or service processes.
You can work with branch teams, service centres, and carriers to keep work moving.
You can organise priorities and follow through on tasks to agreed timelines.
Experience with service transitions or onboarding is an added advantage.
Insurance certification is preferred, but not required.
Bolsa de trabajo Colombia ofrecemos puesto de Senior Process Analyst Service Support Program para el sector de Administracion Oficina en la empresa Gallagher de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Senior Process Analyst Service Support Program Property and Casualty (Bogotá)
🏢 Gallagher
📍 Bogotá