Job Overview

DePuy Synthes, a Johnson & Johnson company, is seeking a Manager, 3rd Party Vendor Relationships. The role will drive strategy and day‑to‑day management of third‑party vendor relationships supporting HR operations. The position is available in Bogotá, Distrito Capital, Colombia or Raynham, Massachusetts, United States, and may be posted under different requisition numbers.

Job Details

Location: Bogotá, Colombia or Raynham, Massachusetts, United States.

Requisition numbers: R- (USA) and R- (Colombia).

Key Responsibilities

- Oversee service delivery from third‑party HR vendors, ensuring alignment with organizational standards and policies.
- Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics.
- Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met.
- Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement.
- Partner with cross‑functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues.
- Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards.
- Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data.
- Support contract lifecycle management, including negotiations, renewals, and changes to scope or services.
- Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements.

Qualifications

- Education: Bachelor’s degree in Human Resources, Business Administration, Supply Chain, or a related field. Advanced degree (MBA or related) preferred.
- Experience: 6–8 years of vendor management, outsourcing, HR operations,



or related experience at a manager level.
- Proven skill in managing third‑party vendors, performance management, and contract oversight.
- Strong understanding of SLAs, KPIs, and vendor governance practices.
- Demonstrated ability to analyze performance metrics and translate insights into actionable improvements.
- Proven ability to collaborate cross‑functionally and influence stakeholders at multiple levels.
- Strong problem‑solving, communication, and organizational skills.
- Knowledge of compliance, risk management, and audit practices related to vendor services.

Preferred Qualifications

- Experience supporting HR functions such as benefits administration, payroll, or talent services via outsourced vendors.
- Background in healthcare, medical device, or regulated environments.
- Familiarity with procurement and contract management processes.
- Experience in a integral or matrixed organization.
- Experience leading vendor transformation or optimization initiatives.
- Proficiency with analytics tools and reporting platforms.
- Certifications such as CPSM, SHRM‑CP/SCP, or vendor‑management certifications.

Additional Information

- Travel: up to 10–15% domestic.
- Language: no additional language requirements.

Equal Opportunity Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an inclusive interview process and accommodations for applicants with disabilities.

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📌 Manager, 3rd Party Vendor Relationships (Bogotá)
🏢 6010-Biosense Webster Inc. Legal Entity
📍 Bogotá