Salesforce Experience Architect, AI and Agentforce (Solution Architect)
- Work Experience 3+ years consulting/architecture roles
- Remote Job

Job Description

This is a remote position.

We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein, and modern automation tools.

You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution.

Key Responsibilities
- Serve as a trusted advisor, providing industry best practices and architectural guidance.
- Lead detailed requirement-gathering sessions and act as the Salesforce platform expert.
- Apply an experience-design mindset to craft intuitive,



user-friendly solutions.
- Define customer roadmaps that balance quick wins with long-term strategic value.
- Create design specifications, solution blueprints, and technical documentation.
- Translate business requirements into well-architected, scalable solutions.
- Coach and mentor junior consultants and technical team members.
- Stay updated on emerging Salesforce capabilities and GenAI advancements.

Requirements

Required Qualifications
- 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles.
- 5+ years of CRM industry experience.
- Strong ability to drive requirement gathering workshops.
- Experience implementing or architecting Salesforce Service Cloud or Sales Cloud.
- Hands-on experience with at least one: Agentforce or another Generative AI platform.
- Ability to design and optimize business processes across diverse systems.
- Ability to communicate solu

📌 Salesforce Experience Architect, AI and Agentforce (Colombia)
🏢 Xnrsolutions
📍 Colombia