IMPORTANT Read before applying

Advanced English C1 required, daily communication with customers, franchise owners, and internal teams
Spanish is required
Must be comfortable handling customer calls and sales conversations
Must be available to work EST hours 9am5pm EST

Customer Service Representative

Join a dynamic residential and commercial cleaning organization with franchise locations across the U.S. and help support customer service, sales, recruiting, and daily operations.

In this role, youll serve as a key point of contact for customers, employees, and franchise owners, handling phone inquiries, generating quotes, coordinating followups, and supporting administrative operations across multiple franchise locations.

What Youll Do
Answer incoming customer and employee calls throughout the day
Respond to emails and assist with general administrative followup
Guide prospective customers through the sales and quoting process by gathering information about service needs
Use the companys proprietary calculator to generate cleaning quotes and present pricing clearly to customers
Follow up with customers after service appointments and help convert onetime cleanings into recurring services
Handle customer concerns professionally, including pricing questions, service issues, and other complaints
Coordinate with managers or franchise owners when approvals or pricing adjustments are needed
Enter, update, and close jobs in the company system
Support field employees with scheduling questions, access issues, and basic operational assistance
Assist franchise owners with recruiting support, job postings, and other administrative tasks

Who Youll Work With

Work closely with franchise owners,



managers, field employees, and customers to ensure smooth communication, reliable followup, and a positive customer experience.

Who Were Looking For
Strong communication skills in English and Spanish
Comfortable speaking with customers, employees, and business owners by phone
Confident handling quote requests, followup conversations, and salesrelated interactions
Professional, persuasive, and customerfocused communication style Techsavvy and able to learn company systems quickly
Highly organized with strong attention to detail
Adaptable and comfortable supporting multiple operational areas

Location
Must be based in Colombia

Experience General work experience required, previous sales exposure is a plus but not required
Impact Play a central role in helping customers feel confident, supporting field employees, and helping franchise locations grow through strong communication and followthrough.
Culture Join a team that values clear communication, organization, trustbuilding, and professional persistence.

Benefits
Preset salary growth weekly payments
100 remote role Work Details
Schedule Monday Friday 900 AM 500 PM EST
Fulltime position

To apply
Please submit your application in English.
Only candidates who meet the English requirement will be considered.
Once you click apply, we will send you a Whatsapp message with the next steps.
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Representative para el sector de Atencion a clientes en la empresa Hyremote de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Customer Service Representative EnglishRemote (Bogotá)
🏢 Hyremote
📍 Bogotá