Requisition ID: 211892

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. As a member of the Benefits & Leaves Experience team, will also be involved in gathering information to help resolve escalations where appropriate.

Accountabilities
- Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge
- Enters/processes employee leave status changes in HR systems throughout the leave process
- Ensures data accuracy and integrity of employee records through established internal control mechanisms
- Responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders




- Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA’s)
- Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF General Handbook and the Guidelines for Business Conduct

Reporting Relationships
- Primary Manager: Lead, Benefits & Leaves Experience

Dimensions
- Accurate Approvals (Wo

📌 Benefits and Leave Experience Advisor (Bogotá)
🏢 Scotiabank
📍 Bogotá